Legal

Refund Policy

Last updated: August 11, 2026

This Refund Policy applies to the Contractor Quote Decoder, Upsell Defense Pack, Project Protection System, and Complete Digital Protection Bundle offered through Get360Help.com.

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Digital Products and Immediate Access

Our products are digital resources delivered electronically. Customers receive immediate access to the purchased content through the Quote Protection Center.

Because digital products cannot be physically returned and the complete materials become available immediately after purchase, all sales are final except under the limited circumstances expressly described in this policy.

Changing your mind, deciding that you no longer need the product, finding similar information elsewhere, failing to use the materials, or expecting a particular financial or project outcome does not qualify for a refund.

When a Refund May Be Considered

A refund request will be considered only when at least one of the following applies:

• You were charged more than once for the same product in the same transaction period.
• You paid for a product but did not receive access, and our support team is unable to restore or provide access.
• The purchased digital files are materially defective or unusable, and our support team is unable to provide a working replacement.
• The purchase was made without your authorization, subject to verification of the circumstances.

A temporary website issue, password problem, misplaced access email, browser incompatibility, difficulty downloading a file, or customer device issue will normally be handled through technical support and does not automatically qualify for a refund.

Required Refund Request Process

To request consideration for a refund, you must complete all of the following steps:

• Submit your request within seven calendar days of the original purchase date.
• Send the request from the same email address used to make the purchase.
• Contact us through the support link in your order confirmation email, your Quote Protection Center account, or the Support page at Get360Help.com.
• Include all of the following information:
  • Your full name
  • The email address used at checkout
  • Your order number
  • The name of each product involved
  • The date and amount of the charge
  • The specific reason you believe the purchase qualifies for a refund
  • A detailed description of the access or product problem
  • Screenshots or other documentation showing the reported problem
  • A description of the steps you already took to resolve it

Allow our support team a reasonable opportunity to diagnose the issue, restore access, replace a defective file, or otherwise correct the problem.

Requests that are late, incomplete, submitted from an unverifiable email address, or unsupported by the required information may be denied.

Technical Problems Must Be Reported First

If your request concerns access, delivery, downloading, account login, worksheets, or file functionality, you must first report the problem to our support team and cooperate with reasonable troubleshooting.

Refunds will not be issued for a technical issue that we can correct by:

• Resending an access email
• Resetting account credentials
• Restoring account access
• Providing a replacement download
• Correcting a damaged file
• Providing reasonable instructions for accessing the purchased materials

If you do not respond to reasonable requests for information or troubleshooting within seven calendar days, the request may be closed without a refund.

Reasons That Do Not Qualify for a Refund

Refunds will not be provided solely because:

• You changed your mind after purchasing.
• You purchased the wrong product.
• You did not read the product description before purchasing.
• You did not use, complete, or download the materials.
• You no longer have a contractor project.
• Your contractor quote, project cost, or final result did not change.
• The materials contained information you already knew.
• You expected personalized legal, financial, construction, engineering, or contractor advice.
• You expected us to select, investigate, approve, or negotiate with a contractor.
• You expected a guaranteed amount of savings.
• You experienced a problem caused by your device, software, internet connection, email provider, browser settings, or failure to retain your login information.
• You found a similar product, template, article, or resource elsewhere.
• You purchased during a sale or later found a different advertised price.

The products are educational and organizational resources. They do not guarantee savings, contractor performance, project completion, or any specific outcome.

Bundle and Partial Refunds

Products purchased as part of a bundle are sold as a single transaction. We do not provide partial refunds for individual components of a bundle.

If a verified duplicate charge occurred, only the duplicate amount will be refunded. The original valid purchase will remain in effect.

Review and Decision

Submitting a request does not guarantee approval. We may review account-access records, download activity, payment records, support correspondence, and the information supplied with the request when determining eligibility.

If approved, the refund will generally be returned to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Chargebacks and Payment Disputes

We encourage customers to contact us before filing a chargeback so we have an opportunity to investigate and resolve any legitimate access, delivery, duplicate-billing, or product defect issue.

We reserve the right to provide the payment processor with relevant transaction records, checkout disclosures, access records, download records, and support communications when responding to a payment dispute.

Filing a payment dispute does not expand the refund rights provided by this policy or applicable law.

Rights Required by Law

Nothing in this policy limits any non-waivable rights or remedies available under applicable law. If applicable law requires a refund or other remedy under circumstances not addressed above, we will comply with those requirements.

Contacting Support

To report a problem or request refund consideration, use the support link in your order confirmation email, log in to your Quote Protection Center, or visit the Support page at Get360Help.com.

Get360Help.com
Lake Mary, Florida